What You’ll Do... Act as a subject matter expert about QuickBooks Online and Novi’s integration with QuickBooks, internally with the team and externally with customers Address customer support questions related to QuickBooks Online and our integrated payment processors through our Conversational Relationship Platform (CRP), Intercom Join live calls with customers to troubleshoot issues in real time with the goal of pinpointing the problem, explaining how it happened and educating the customer on how to avoid the issue in the future Host educational deep dives with customers on how the QuickBooks/Novi integration works (e.g., sales receipt vs. invoice, accounts vs. items, etc.) Lead ongoing training f