Job Title: Education Program Coordinator
Reports To: Vice President of Operations
FLSA Status: Exempt
Department: Education and Events
Salary: Commensurate w/ Experience
Location: Fort Worth, Texas (No relocation assistance provided)

Work Hours: Standard office hours are Monday–Friday, 8:30 a.m.—5:00 p.m. This position requires flexibility to work occasional evenings, weekends, and extended hours during conferences, events, or other association activities. This is an onsite position; remote work is not available.

Position Summary

The Education Program Coordinator is responsible for planning, coordinating, and administering the Association's professional development, credentialing, and continuing education programs within the multifamily industry. This position manages educational operations from program development through delivery, ensuring exceptional member experience while maintaining compliance with industry credentialing standards.

The Education Program Coordinator supports educational committees, instructors, and members, and serves as the operational lead for classroom training, webinars, conferences, certification programs, and educational technology platforms.

Qualifications and Skills

• Strong technology aptitude and the ability to quickly learn new software systems.
• Exceptional organizational, time management, and project coordination skills.
• Outstanding attention to detail, accuracy, and follow-through.
• Self-motivated, dependable, and hard-working with a strong work ethic.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Professional customer service and relationship-building abilities.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while contributing to a collaborative team environment.
• Demonstrated commitment to timely, proactive follow-up with association staff, volunteer leaders, committee members, and other stakeholders.
• Adaptability, professionalism, and a commitment to continuous improvement.
• Experience in the multifamily housing industry is a plus.

Essential Responsibilities

Multifamily Industry Education Program Administration

• Coordinate and facilitate all educational programs, including NAAEI Credential courses, seminars, webinars, industry training, and continuing education offerings for members.
• Manage registrations, attendance, course materials, instructor communications, classroom logistics, audiovisual needs, and catering as needed per course administered.
• Maintain educational records including certificates, transcripts, and continuing education documentation as needed.
• Support education committees, volunteer instructors, and subject matter experts.
• Develop, customize, and deliver engaging educational presentations and instructional content aligned with current multifamily industry trends and best practices.
• Research, recruit, and cultivate qualified instructors, subject matter experts, and industry partners to expand the Association's educational offerings.

Technology & Systems

• Manage education-related functions within the Association Management System (AMS) software.
• Maintain online learning platforms and virtual education tools.
• Ensure virtual meetings and webinars are delivered successfully through the Association's technology platforms.
• Learn and implement new technologies that improve operational efficiency and member service.

Member Services

• Serve as the primary contact for education-related member inquiries.
• Provide guidance regarding certification requirements, educational pathways, course registrations, and continuing education credits.
• Deliver exceptional customer service to members, instructors, volunteers, and industry partners.

Event & Conference Support

• Partner with the Vice President of Operations to develop educational programming and oversee event logistics for the Annual Education Conference and the Annual Legal Summit.
• Provide operational support for the Association's Lone Star Awards and other organizational events as assigned.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may be modified at any time to meet the needs of the Association.

Qualifications

Education & Experience

• Two to five years of experience in education administration, association management, program coordination, training or learning & development, or a related field is required.
• Experience with professional education, credentialing, or certification programs is preferred.
• An associate or bachelor’s degree in Business Administration, Education, Communications, Event Management, or a related field is preferred, but equivalent professional experience may be substituted.

Technical Skills

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Calendar scheduling and meeting coordination
• Zoom Meetings and Webinars (or comparable platform)
• Database management and reporting; knowledge of learning management systems is preferred.
• Experience with delivering strong presentations and online marketing tools

Physical Requirements

• Ability to lift up to 30 pounds.
• Ability to assist with classroom and event setup.
• Occasional evening and weekend work required.
• Local travel to Association events may be required.