Professional association located in Bethesda, MD is seeking a Manager of Certification. The National Association of School Psychologists (NASP) represents over 24,000 members, has a staff of 30, and an annual budget of $8 million. NASP represents school psychology and supports school psychologists to enhance the learning and mental health of all children and youth. NASP is located in downtown Bethesda, MD, three blocks from the Metro (Red Line).
The Manager of Certification is primarily responsible for supporting NASP’s National School Psychology Certification System. NASP administers and maintains the Nationally Certified School Psychologist (NCSP) credential. The position processes initial and renewal applications for the NCSP, responds to inquiries, and ensures the accuracy of information posted on the website. The position works with the National School Psychology Certification Board (NCSPB) and supports other professional initiatives within NASP. The position reports to and works under the general supervision of the Director of Professional Development and Standards.
Application Processing - Initial NCSP Candidates: Review online applications to ensure the applications are complete and the requirements are met, including receipt of official transcripts, exam scores, and other application materials. Includes processing application payment.
Application Processing - NCSP Renewals: Run weekly renewal reports and process online renewals by ensuring all requirements are met. Includes completing random audits, running monthly reports, and processing payments.
Customer service: Provide timely and professional responses to phone and email inquiries related to certification.
Certification Database: Manage certification data, run weekly reports and regularly update database.
Website: Support content development, editing, posting and management of materials for website; work with Director and webmaster to streamline and enhance website organization and accessibility.
Meeting Support: Provide support for both in-house and external meetings of the National School Psychology Certification Board and the NASP annual convention.
Administrative support: Assists with phone and email inquiries; participates in general call rotation and administrative support duties; other related duties as assigned by the supervisor, Executive Director or COO.
Internal: Director of Professional Development; all staff.
External: NCSP members and non-members; volunteer leaders.
Essential Skills and Experience:
Excellent communication skills, both verbal and written, are required. Ability to listen and interact professionally and effectively with the public and volunteer leaders is a key skill for this position, as is the ability to keep sensitive information confidential. The ideal candidate will be strongly self-motivated with the ability to stay organized and create a daily workflow to balance the processing of applications and payments with phone support and other interruptions. Candidates should possess the ability to be flexible and a problem solver, while staying focused on the key goal of supporting stakeholders in a fast paced and team-oriented environment. Good technology skills are also important, and the ideal candidate will have the ability to learn new technology and effectively manage and maintain applicant and other data.
Requirements A bachelor’s degree is required. The ideal candidate will have proven experience with processing and managing data; excellent customer service skills, both verbal and written, that demonstrate tact and the ability to work well with all stakeholders in a fast paced and collaborative environment. Ability to stay organized and manage multiple priorities with great attention to detail. Proficiency in MS Office 365 (Word, Excel, and PowerPoint) or similar required. Working knowledge of iMIS or other AMS database (including data entry, data management, report generation), website content management system and general office equipment a plus. Travel is required to the annual convention, typically in February each year. This position requires working in the Bethesda office, with the potential for limited remote work in the future.
Please send a letter of interest with highlighted accomplishments, resume, and salary requirements via email to HR@naspweb.org. Interviews (phone and in person) will commence as soon as possible. The association offers competitive compensation and a generous benefits package. Located within walking distance of the Bethesda Metro (red line). No calls, please.
About National Association of School Psychologists
The National Association of School Psychologists (NASP) empowers school psychologists by advancing effective practices to improve students' learning, behavior, and mental health. NASP is located in Bethesda, MD and represents over 24,000 members, has a staff of 30 and an annual budget of $8 million.