The Online Learning Program Manager coordinates the day-to-day customer service responsibilities of the Foundation’s PHCC Academy. This is a high touch position and requires significant interaction with chapter executives, internal staff and PHCC members. Key responsibilities: Customer Support and Relationship Management Develops and manages relationships with PHCC chapter partners, members, and other contacting businesses. Communicates the entry level training needs of plumbing, heating, cooling businesses and recommends the best online training solutions. Assists chapter partners and contractors to overcome challenges with online learning. Maintains relationships with Cengage, NOCTI, NATE and other training partners. Docume
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