The Director, Member Relations leads engagement and retention efforts with assigned APCIA members. Develops and directs retention and engagement efforts with assigned APCIA members, including facilitating contact by the CEO and other divisions and conducting personal visits, presentations, and phone calls. Annually analyze engagement of assigned members and develop and implement engagement and retention programs for companies. Conduct research and develop strategies to retain members at risk of withdrawing their membership. Implement these strategies and manage involvement of other department staff and resources needed. Manage CEO to CEO calling program, including researching and writing briefings for member CEO calls Conduct in person visits to a
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