Primary customer service contact for member inquiries.  The individual supports membership retention and engagement goals by personalizing the membership experience with additional touch points. They will assist the Membership Director and Senior Membership Marketing Manager with Early Career Professionals, the Student Bulk program and new initiatives. Staff liaison to Conference of Emeritus Members; organizes conference calls and coordination of events at the annual meeting. Primary lead for managing inbound/outbound member calls and emails. Resolve inquiries within the department’s established turnaround time providing quality service to external and internal customers. Manage the Schools and Programs of Public Health membership bulk program. Respond to inquiries, create invoice with