• This is a full-time, non-exempt position with a competitive starting of $45,000. Salary offer will be dependent on experience.
• We believe in work-life balance and are committed to keeping the workload aligned with the true hours worked and supporting an adjusted/revised schedule as needed.
• We provide a benefits package that supports our employees’ well-being which includes, but is not limited to health, dental, vision, and life insurance, disability coverage, paid annual leave (12 days), paid holidays (11), and a 401K plan with generous employer match. Benefits are subject to change.
• Additional self-care benefits offered can include paid sick/wellness days, options for flexible work scheduling and telecommuting, self-care and wellness professional development sessions delivered to the team, and additional time off at the end of the year.
• We provide access to professional development opportunities such as conferences, seminars, retreats, networking events, webinars, memberships, and one-on-one mentoring.
Preferred Education:
Some College
Additional Information:
Hybrid/Remote is allowed.
The North Carolina Center for Nonprofits is seeking a membership coordinator to support the Center’s Membership team while ensuring the member experience is positive and seamless. This position is responsible for compliance of membership eligibility, verification of member voting rights, onboarding, invoicing and renewals, member assistance, and member benefits.
Location:
The Center’s offices are located in Raleigh, North Carolina. The membership coordinator must live in North Carolina. Current Center team members are based in the Charlotte, Triad, and Triangle regions, with the bulk of the team located in the Triangle. This is a hybrid role, with a combination of regular in office presence and remote work and includes some travel across the state for membership and other Center events.
Mission and Vision:
To educate, connect, and advocate for North Carolina nonprofits. We envision a North Carolina where nonprofits are intentional in their commitment to holistically build healthy, equitable organizations and center racial equity to strengthen communities.
The Organization:
The North Carolina Center for Nonprofits is a 501(c)(3) organization serving North Carolina’s nonprofits and nonprofit sector since 1990. The Center is a member-based organization that specializes in capacity building and offers various programs and activities to enhance the skills, knowledge, and resources for 501(c)(3) nonprofits across the state. Offerings include training and resources related to best practices for nonprofit management, opportunities for nonprofit professionals to connect and network in order share, collaborate, and learn from each other, and engagement in advocacy and policy initiatives to support the work of 501(c)(3) nonprofits by collaborating with policymakers and other stakeholders at the local, state, and national levels. Currently the Center has over 1,100 members across the state. The budget for member dues revenue for the current fiscal year is $517,000, and there is a desire to strengthen and grow our membership reach with the addition of this new position.
Qualifications and Other Requirements: A successful candidate will have the following professional skills/abilities/experience: • A strong commitment to the Center’s mission, vision, and work. • Experience working with nonprofit organizations; membership association experience a plus. • Possess a customer service approach that is friendly, responsive, personable, and professional. • Strong relationship and interpersonal skills. • Proficient in Salesforce (the Center’s database platform) or similar customer relationship management system and MS Office applications (particularly SharePoint, Word, Excel, Outlook, and PowerPoint) • Strong professional correspondence and proofing skills with a keen eye for accuracy. • Intuitive internet research and web-based business applications abilities. • Highly value equity and inclusion, adaptability, problem solving, honesty, and teamwork. • Self-motivated, initiator, curious, ability to manage multiple deadlines and work with limited supervision, and a sense of humor. • A minimum of one year of related experience or a BA or equivalent in related field preferred; high school diploma or GED required • Valid driver’s license and access to a vehicle for off-site meetings, events and programming are required.
Membership and Onboarding: • Handle the monthly member join and renewal program for 501(c)(3) members and associates, including invoicing, entry of membership data in Salesforce, and all correspondence with members (i.e. emails, letters, follow-up calls, and non-renewal discovery calls). • Review and research member eligibility status to ensure compliance with Center bylaws and policies, ensure members understand the member voting process, and help identify the member voting contact. • Create and disseminate discounts related to new or renewal memberships. • Assist with setup and troubleshoot nonprofit website user accounts. • Enter membership dues payments in Salesforce and work with finance team to ensure reconciliation with QuickBooks. • Assist with triage of the membership folder of the info@ email address. • Assist with member campaigns and initiatives, including but not limited to sending batch mailings or other communications to new 501(c)(3)s and monthly emails and letters to new members. • Proactively provide feedback and ideas for continuous improvement of member recruitment, retention, data, and stewardship processes. • Work cross-departmentally to communicate and act on member requests, queries, self-observations, or insights that can positively impact Center membership recruitment and retention. • Respond to inquiries about new membership and to member benefit and renewal questions in a timely fashion.
Member Assistance and Benefits: • Assist members in accessing member benefits on the website. • Manage the membership@ email address where requests for member assistance and pro bono inquiries are sent. • Provide timely, professional customer service in response to member Assistance inquiries, which include the Pro Bono Programs as well as technical assistance, in response to confidential member inquiries and connect those questions to the appropriate Center staff member as needed. • Collaborate with the Membership Development Manager on overall facilitation and strategy of pro bono programs. • Assist with curation and organization of the “Resource Library,” the Center’s online library, to ensure up-to-date and high-quality resources. • Update, stock, and assemble materials for membership communications, general information, and other functions as needed.
Data Administration, Tracking, and Reporting: • Learn and understand the Center’s website, Salesforce membership database systems and protocols, and other platforms used in assisting members. Maintain Salesforce dashboards and reports for membership, member benefits, and member services including tracking user accounts and usage of benefits • Work with the Data Management Committee to ensure database is current and records contain key information for the membership department. • Demonstrate creativity, curiosity, and familiarity in working with member data, leading to new opportunities in member services, stewardship, and recruitment.
Office Administration and Other: • Maintain documentation and file folders related to Membership. • Help with other office administration duties as needed and requested by supervisor and colleagues including phone coverage for telephone office hours. • Provide general support to the membership team.
Work Hours: • Candidates should be available to work 40 hours per week, Monday through Friday. The Center’s business hours are generally 9:00 am to 5:00 pm. • There is flexibility when you start and end your workday; however, because this role works closely with our members, most of your working hours should be during typical office hours. • We currently operate under a hybrid model allowing employees to conduct their work remotely, as well as in the office. Our work happens via phone, video conferencing, email, and through in person meetings and events. Regardless of hybrid or remote work arrangements, staff members may be required to work in person for Center events as needed. In person attendance will be required for certain all-staff gatherings such as staff meetings, retreats, and the annual statewide conference. • We strive to be flexible for team members (our job is just one aspect of our lives) and recognize that accommodation for personal and family demands may be needed at times.
To Apply: To apply, submit your resume and cover letter as one PDF file to jobs@ncnonprofits.org by Friday, February 14. We will accept applications until Monday, February 24, 2025. Label your resume and cover letter with your name and “Membership Coordinator” position title. Due to the number of applicants and the fact that we are going through the hiring process in addition to our typical workload, we are asking candidates to respect our no phone calls or office visits policy. In your one-page cover letter, please briefly answer the following prompts: • Tell us about a nonprofit that has had an impact on your life and why. • Why you are the right person to join the Center's membership team to help grow and support our nonprofit members across the state?
Note: This job description is only a summary of the typical job functions, not an exhaustive list of all possible responsibilities, and may be subject to change at any time due to reasonable accommodation or other reasons.
North Carolina's nonprofit sector is a vital leader in building and sustaining equitable and thriving communities. The North Carolina Center for Nonprofits supports our sector as a statewide network of nonprofit leaders and partners, a resource on nonprofit best practices, and an advocate for and with nonprofits across North Carolina.