General Purpose: The Service Center Representative is responsible for providing excellent service to internal and external Medical Group Management Association (MGMA) customers in a prompt and professional manner and ensures that all new members receive a welcome call, have their questions answered, and are trained on their benefits and resources available through the Association. Essential Functions: Handles inbound calls servicing our members and customers as top priority and in turn, meeting service level expectations. Monitors chat function and emails from Association staff to ensure there is proper phone coverage. Processes the daily workload and provides status updates to any internal and