PRIMARY PURPOSE The Membership Manager functions as the liaison between FCCLA and its current and prospective members, advisers, and chapters. This includes answering customer service inquiries, devising regular membership communications, maintaining membership records within the FCCLA Portal, and overseeing and strengthening membership recruitment and retention programs. The Membership Manager will also oversee Alumni and Associates (A&A), working with the A&A Advisory Team.  Along with the Senior Director, the Membership Manager will oversee the work and responsibilities of the Administrative and Membership Assistant. The Membership Manager may also serve on the Board of Directors Communications and Membership Committee as a staff liaison.