We're growing our business operations team in the Washington, DC office. This position requires two days per week in the office - Tuesdays and Wednesdays.   General Purpose of the Position Following the Kellen strategic plan, the Manager, Operations will support the Operations team to help design, implement and improve systems and business processes for Kellen. This role will work with individuals and teams across departments to identify challenges and develop solutions to take the company to the next level. This position will work with senior leadership and shape the future of Kellen.   Essential Functions Works closely with client teams and internal departments to define and document bus