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We are looking for a leader who wants to advance the profession of rehabilitation counseling and create long-lasting impact for rehabilitation professionals and the individuals they serve. As an organization and community, we are dedicated to the excellence of rehabilitation counseling and services for individuals with disabilities by setting the national standard in certification, providing leadership, education, advocacy, and supporting research.

Our culture is inclusive, adaptive, and unique in its own way. Our employees are passionate, creative, and driven by our mission. This role will work in a fast-paced environment that supports professional growth, collaboration, and innovation. We’re looking for a creative and collaborative self-starter who has a commitment to continuous learning and sharing their knowledge and knows how to have fun while doing so.

Job Summary

Reporting to the Executive Director, the Director of Certification and Credentialing Services is responsible for developing, planning, and implementing programs related to certification and credentialing, as well as recertification and renewal, for the various certifications within the Commission on Rehabilitation Counselor Certification (CRCC).The position is responsible for overall compliance to accreditation standards and best practices in certification and credentialing, and maintaining fair, valid, reliable, and legally defensible certification programs that advance the professional identity of certified rehabilitation counselors (CRCs).The position enforces policies relevant to certification; helps certificants continue to meet the required certification standards; and offers multiple status options to meet the needs of the growing population of CRCs. The position is responsible for the development, implementation, and administration of the organization’s credentials, which includes development and application of credentialing and recredentialing policies, standards, and procedures. In addition, the position directs and leads the team responsible for these programs.

Role and responsibilities:

• Exam Development:
  • Assembles test forms to meet test specifications and reports feedback to the test vendor, Pearson Vue.
  • Publishes tests, meeting quality standards.
  • Uses item and test statistics, along with the concepts of reliability and validity, and works with psychometrician(s) to analyze the performance of items and tests.
  • In collaboration with the test vendor and Subject Matter Experts (SMEs), conducts editing of test items, ensuring that content fits and fulfills approved test specifications, and that form and structure is consistent with psychometric standards and CRCC standards.
  • Conducts Job Task Analysis (JTA) and standard setting workshops; prepares and finalizes study reports with psychometric consultant.
• Exam Delivery:
  • Provides oversight to the exam delivery process.
  • Investigates, analyzes, synthesizes, and ensures that issues, including those reported by the test vendor or other stakeholders, are appropriately resolved by staff and fully documented in stakeholder records.
• Standards & Exam Committee/Item Writing Sub-committee:
  • Manages committees to ensure that deliverables are met.
  • Trains and manages SMEs; facilitates meetings; monitors progress; prepares meeting agendas and reports as needed.
  • Coordinates the identification, approval, and listing of reference/resource materials.

 Communication and Reporting:

• Leads strategic planning activities for the department in conjunction with the Executive Director.
• Provides reports for leadership, Board of Directors, and others as requested and authorized.
• Reviews and maintains accurate records for all certification and credentialing appeals. Responsible for providing recommendations to the Executive Director for appeal decision matters and communicating decisions to appellants.
• Ensures accuracy and timely distribution of reports of CRC national exam to accrediting organizations, state counseling boards, and state regulatory bodies as needed.
• Prepares written materials as needed in support of CRCC marketing and other related functions.
• Delivers informational presentations to groups of stakeholders.
• Provides guidance to stakeholders on the use of CRCC certification programs.
• Engages in active monitoring of the certification community to ensure CRCC maintains best practices by attending meetings, participating in events, and making recommendations to the Executive Director for program enhancements.

Management and Operations:

• Evaluates the performance of staff; gives timely feedback; provides learning and development opportunities; responsible for all HR actions related to the team.
• Acts as resource for certification staff on all departmental matters.
• Directs and oversees process and workflow for CRCC certifications, recertifications and renewals, and university engagement operations. Identifies issues of concern; determines authority to resolve; and brings recommendations to the Executive Director as needed.
• Reviews and updates current departmental policy and procedures on an ongoing basis. Identifies needs for change, develops recommended modifications, and works with the Executive Director to attain approval.
• Ensures the Executive Director is kept informed of operations within the exam programs and any concerns that need to be directed to the board, committees, or other staff departments.
• Collaborates with the Marketing Department to ensure clarity for all communications and online information for our stakeholders.
• Collaborates with the Education Department to ensure university programs and students have applicable resources.

Job Knowledge, Skills, and Abilities

Applicants should have a minimum of 7 years of work experience in certification test development or equivalent combination of education and experience and at least 3 years of management experience.  Other requirements for the job include:

• Master’s degree in Higher Education and/or or related field is highly desirable.
• Applicant’s attainment of a professional certification or credential is a plus.
• Strong organizational skills to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards. Excellent attention to detail.
• Excellent ability to write, analyze, and edit test questions and other materials for clarity, cognitive level, and appropriateness of content.
• Thorough understanding of standard testing industry principles and statistical concepts to test item development and maintenance.
• Strong ability to utilize relevant information in style guides and resource materials.
• Excellent oral and written communication skills, including ability to write collateral program materials for print and web, and the ability to make effective presentations to stakeholder groups.
• Strong interpersonal skills to work effectively with staff, volunteers, and stakeholders to accomplish CRCC goals and objectives.
• Solid computer software skills, including database, internet, Microsoft Office platforms, item authoring and item banking applications (e.g., NetForum, Intellivue, Exam Developer/Publisher).
• Ability to travel occasionally, (e.g., Institute for Credentialing Excellence Annual Conference).
• Knowledge of accreditation standards (NCCA) is a plus.

This is a full-time, exempt, benefits-eligible position. CRCC offers a competitive compensation and benefits package that reflects our core values and commitment to reward, recognize, and celebrate our employees. Salary is competitive and based upon relevant experience. CRCC offers a generous comprehensive benefits package that includes medical, dental, 401(k) retirement plan matching, paid vacation, and holidays.

CRCC’s offices are located in Schaumburg, Illinois. CRCC offers a hybrid work environment.

EQUAL OPPORTUNITY EMPLOYER:

CRCC embraces diversity in its broadest interpretation and is committed to creating an inclusive environment for all our employees, members, and stakeholders.

CRCC is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, political affiliation, religion, sexual orientation, gender identity and/or expression, status as a veteran, and disability or any other federal, state or local protected class. We reasonably accommodate employees and applicants with disabilities, provided they are otherwise able to perform the essential functions of the position. 

If you are interested in applying for this role, please send a cover letter and resume or CV to the Search Committee at crccsearch2023@gmail.com.

About Commission on Rehabilitation Counselor Certification

When the Commission on Rehabilitation Counselor Certification (CRCC) was officially incorporated in January 1974, our mission was to conduct nationwide certification activities. Since then, over 40,000 qualified professionals have participated in the certification process. Today, over 14,000 CRCs are practicing in the United States, Canada, and several foreign countries. Our mission is dedicated to the excellence of rehabilitation counseling and services for individuals with disabilities by setting the national standard in certification, providing leadership, education, advocacy, and supporting research. CRCC’s vision is to serve as a leader in the unification of the rehabilitation counseling profession and for the Certified Rehabilitation Counselor (CRC) to be recognized as the credential of excellence for professionals assisting individuals with disabilities to live fully integrated lives. CRCC is an equal opportunity employer. For more information, visit the CRCC website at www.crccertification.com.

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