Associations International is a full-service association management firm providing services and support for international and domestic associations. We focus on the needs of each of our partner associations, helping them build their membership, promote their missions, and support their value.
Above all, we nourish their ability to grow. We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to have been named a Best Places to Work in Kentucky award recipient for ten years and counting.
ABOUT THIS ROLE
The International Coaching Federation & Foundation (ICF) is the largest resource for business and personal coaches, representing more than 40,000 members and 30,000 credential holders. ICF supports and preserves the integrity of coaching through standards supported by the individual membership.
We are seeking an Assessor Manager to join the ICF Credentials & Standards team. The Credentials and Standards Assessor Manager oversees and manages a global community of assessors charged with conducting the performance evaluation assessment for the ICF Credentialing process. The Assessor Manager oversees the development and delivery of initial training, onboarding and ongoing professional development opportunities for assessors, and manages the administration of performance evaluations to ensure consistency, high quality, and efficiency throughout the process. Additionally, this role is responsible for creating and maintaining a digital community for the global assessor team to engage, share and learn.
Manage the administration of the credentialing performance evaluation process, from intake to review, for individual credentialing applications
Oversee the processing of performance evaluations and communication of results to credential candidates
Monitor performance evaluation data trends to inform assessor recruitment strategies
Provide regular data analysis and reporting on performance assessments and submit monthly metrics to monitor progress toward Key Performance Indicators
Support the administration and execution of assessor training initiatives
Oversee the delivery of initial training and onboarding of ICF assessors
Maintain a digital community to support the communication and development needs of ICF assessors
Coordinate and facilitate regular engagements, events and professional development opportunities for the ICF Assessor Community in partnership with volunteer leaders
Facilitate regular ICF Assessor Community events, webinars and virtual sessions
Develop and nurture relationships with ICF assessors as essential partners in the ICF Credentialing program
Design and execute strategies to increase engagement and strengthen ongoing learning and development opportunities for assessors
Provide quality assurance reviews of performance evaluations to ensure assessments meet organizational standards
Provide outstanding customer support to the ICF assessor community and individual candidates seeking an ICF Credential
Ensure accuracy of information on credentialing candidates and application materials in Credentialing databases
Create and curate content for a monthly newsletter
Support Credentials and Standards volunteer recruitment, retention and recognition
Collaborate with other ICF teams and departments to support initiatives, events, and programs related to ICF Credentials and Standards stakeholders
Represent ICF Credentials & Standards at conferences, conventions and other events
Perform other duties as assigned
Bachelor’s degree and 2+ years of professional experience
Outstanding professional communication skills, both verbal and written
Strong facilitation skills
Association or volunteer management experience preferred
Knowledge of online/digital community engagement and leading practices
Strong customer service initiative and skills
Active Professional Certified Coach (PCC) Credential preferred
Exhibits a global mindset and keen ability to engage with a culturally diverse community
Ability to plan, organize and prioritize work with minimal supervision
WHY JOIN ASSOCIATIONS INTERNATIONAL?
Flexibility: remote, hybrid, and in office options
Competitive compensation: based on skills and experience
Benefits: Full benefit package including medical, and company paid dental, vision, long-term disability, and life insurance
Retirement: 401(k) plan which includes company contributions
Time Off: Comprehensive time off to do the things you love including holidays, vacation, sick, and floating holidays.
Culture: Best Places to Work in Kentucky award recipient 2013- 2022.
Associations International is committed to creating a diverse environment and is proud to be an equal opportunity employer. AI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have a disability or special need that requires support in applying, please reach out to our HR team at 859-219-3567.
Associations International is a full-service association management firm providing services and support for international and domestic associations. We focus on the needs of each of our partner associations, helping them build their membership, promote their missions, and support their value. Above all, we nourish their ability to grow.
We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to have been named a Best Places to Work in Kentucky award recipient from 2013-2021!