Career Center

The Database and Order Fulfillment Coordinator is the perfect position for a detail-oriented person who enjoys interacting with members over the phone and through emails.  This position supports the overall member experience by:

• Updating database records for new and existing members.
• Taking and processing orders from ISEE’s online bookstore.
• Giving access to online products such as the ISEE certificate program, webinars, e-book, and online resources.
• Processing payments in the database, payment portal, and sending email acknowledgements to the customers that their orders have been received.
• Shipping products to the customer.

Database Responsibilities:

• Overall understanding of the AMS to enter/update/create individual records in the association database.
• Assists members with questions, applications, and dues payments.
• Develops and documents processes to train other staff on AMS usage. Ensures data integrity.  Creates reports and queries.
• Assists the Membership Director with Renewal and New Member Campaigns, data entry and monthly membership reports.
• Ensures members are current on dues. Invoices, and processes membership dues and works with accounting on monthly close.
• Promptly updates changes to existing records.
• Ensures entry of orders and dues payments into database and payment portal.
• Assists Conference, Communications, and Marketing team with data pulls.
• Works closely with Accounting regarding orders and dues payments.

Order Fulfillment Responsibilities:

• Fulfills customer orders in a timely manner.
• Coordinates re-ordering of store items to prevent being out of stock.

General Responsibilities:

• Participate on staff meetings and internal team meetings.
• Provide statistics, background, summaries, and additional information from the database as needed to the Executive Director.
• Consistently demonstrates courteous, cooperative, and helpful behavior to all contacts, internal and external.
• Ability to lift boxes up to 40 pounds.

Position Type:

• Monday-Friday, 8:30 a.m. to 5:00 p.m.
• Type of Work: Data-entry, order fulfillment, answering phone and emails
• Work Environment: Remote.

Work Experience:

• Experience with associations preferred.
• Experience and ability to quickly learn and use database and technology platforms required.
• Strong communication skills to include answering the phone and writing emails.

 ISEE Offers:

• Competitive Salary. Benefits include 401k with employer match, medical, vision, and dental insurance.  Two weeks-vacation, 10 paid holidays, sick time. ISEE covers staff membership in ASAE.

About International Society of Explosives Engineers

About ISEE: The International Society of Explosives Engineers (ISEE) is the world’s largest professional association for explosives engineers. Our mission is to advance the science and art of explosives engineering. With a membership of over 3,500 in 80 countries across the globe, we bring education, training, safety, and information to our members, stakeholders, and agencies. Learn more at www.isee.org.

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