The American Medical Informatics Association (AMIA) is seeking an experienced Meetings and Education Assistant to provide the first point of contact customer service for members, staff, and others who interact with AMIA’s conferences and online education.
Based on the duties described below, this is a part-time, non-exempt, fully remote position. This position reports to Director of Meetings.
Provide expert customer service to all users of AMIA’s on-demand learning products.
Assist Meetings and Education team with various aspects of planning multiple meetings throughout the year.
Deliver front line customer service to meeting registrants.
Assist with developing/building online registration, tracking registration, and providing registration reports.
Provide routine information and assistance to customers during peak workload registration periods.
Manage meetings team inbox, ensuring a timely response to all questions and inquiries.
Support the Education and Member Services department staff in coordinating and scheduling meetings.
Perform other special projects and administrative duties as assigned and be available to support other department personnel as needed.
Provide administrative support to the Meetings and Education team.
Provide a positive experience in the interaction of members and others by being courteous and accommodating both in person, in interactive communications and in correspondence.
Other responsibilities and special projects as assigned in service to achieving departmental goals.
Education – College degree preferred
Work Experience – 1-3 years’ experience in a service-driven membership organization or related company.
Skills – Excellent communication, organizational, collaboration and project management skills. Exceptional MS office skills including Outlook, Excel, PowerPoint, and the use of other technologies for managing schedules (e.g., Doodle).
Conditions – Must be able to travel to annual symposium in November, possible occasional extended hours as required.
AMIA ® (American Medical Informatics Association ®) is a community committed to the vision of a world where informatics transforms people’s care. Over the last 35 years, the use of informatics has grown exponentially to improve health and to make better healthcare decisions. Today, informatics is the key to accelerating the current goals of healthcare reform.
Every day millions of people benefit from informaticians' ability to accelerate healthcare’s transformation by collecting, analyzing and applying data directly to care decisions. Data produced throughout health and healthcare is the driving force of informatics and its ability to innovate critical advancements that directly benefit people. AMIA’s members are critical to discovering these insights, which is why AMIA is committed to being the professional home for the informaticians of today and the driver of informatics’ future.