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PURPOSE

The purpose of this job is to serve our members, customers, and co-workers.

SUMMARY

This position works with the Learn Management Team to support key operational and project management functions for the in-person and virtual program portfolio. Specifically, this role will be the primary individual responsible for managing the day-to-day implementation, staff training, and SOPs of systems and software to support programming. Additionally, this role will be responsible for entering events into the AMS to enable registration.

ACHE is a hybrid work environment, requiring 2 days per week in our Chicago loop office.

JOB FUNCTIONS

1. Program Systems and Software                                                                     40% of Time
1. Develops and maintains processes that assist staff to manage virtual and on demand programs in the Learning Management System (LMS).
2. Conducts LMS training for new staff and educates existing staff on new features and/or process changes.
3. Works closely with the Learning Management System provider to update the site design and navigation on an ongoing basis.
4. Serves as project manager for the event management software.
5. Provides operational support for ACHE’s proposal/scholarship submission system vendor; documents processes in SOPs, and trains staff. Serves as primary point of contact.
6. Provides operational support for ACHE’s program evaluation system; documents processes in SOPs, and trains staff. Serves as primary point of contact.
2. Congress Operations                                                                                      30% of Time
1. Enters event in the AMS to enable registration, reviews for accuracy, and leads user acceptance testing efforts. Maintains SOP and business rules documentation.
2. Supports other Congress operational tasks as assigned.
3. Cluster Operations                                                                                          30% of Time
1. Enters events in the AMS and reviews for accuracy. Maintains SOP.
2. Serves as project manager for the events; develops a project plan for each event and coordinates key staff from content, meeting planning, office services, and customer service teams.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree in education, instructional design, or related field. Master’s degree is preferred.
• Minimum of three years of experience in association management, education, or a closely related field.
• Strong project management expertise, with particular experience in a matrixed environment, setting objectives and building consensus across functional teams.
• Proficient in common association software/systems, including AMS, evaluation software, and proposal/event management software. Strong technical acumen and ability to troubleshoot and accurately document issues as needed.
• Proficient in Learning Management Systems; experience in course design preferred.
• Proficient in the Microsoft Office Suite.
• Experience creating and maintaining SOPs, as well as training other staff.
• Must be well-organized and detail-oriented; able to work independently and make sound decisions in uncertain situations.
• Strong written and verbal communication skills; able to communicate knowledge and concepts clearly and diplomatically, as well as tailor communications to a variety of stakeholders and situations.
• Strong data analysis skills.

OTHER REQUIREMENTS

• Regular and predictable attendance.
• Displays a strong team and customer service orientation.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.

About The American College of Healthcare Executives

The American College of Healthcare Executives (ACHE) is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE offers its prestigious FACHE® credential, signifying board certification in healthcare management. ACHE's established network of more than 80 chapters provides access to networking, education and career development at the local level. The Foundation of ACHE was established to further advance healthcare management excellence through education and research. It is known for its educational programs—including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants—and groundbreaking research.

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