Voluntary Vision Plan
flexible Spending Accounts
Pre-tax Commuting Benefits
2 Year Degree
Internal Number: 68
This position will provide administrative support for CASE conferences and events, receive, and respond to CASE member inquiries, and serve as product support and project lead for conferences in the Association Management System (AMS).
The core functions of this position include but are not limited to the following:
Conference Support Functions
Support and maintain conference product details, discount codes, and pricing for all education programs.
Serve as the main point of contact for all conference registration inquiries.
Work closely with the Senior Director, Event Experience to understand pricing, follow currencies, and create deadlines for education products.
Track and report conference registration related data.
Generate registration lists and other onsite conference materials as assigned. Ensure materials are accurate and completed on time.
Purchase and source conference registration materials.
Staff registration desk and badge printing support for CASE conferences as needed.
Member/Customer Service Functions
Develop and maintain extensive working knowledge of CASE and its education programs and services through all available information and resources, including but not limited to the CASE website, conference collateral, publications, research, and library, in order to effectively handle member inquiries.
Maintain a high level of customer service and member satisfaction by responding in a timely manner to all member inquiries, including status on product and service orders.
Process offline sales of DC-based products and services in AMS, as assigned.
Work closely with the finance department to reconcile outstanding or proforma balances for all meeting registrations.
Member/Customer Data Support Functions
Capture data and feedback in AMS during interactions with members (e.g., calls, emails) to track purpose and resolution of all member inquiries.
Generate information and reports to support organizational activities, as needed.
Fiscal Management/Budget Responsibilities/Judicious Use of Resources
Exercise fiscal responsibility in the utilization of all CASE resources.
Collaborate with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise, and knowledge.
Performs all other duties/responsibilities as assigned by the Supervisor.
Education and Experience:
Associate’s degree, Bachelor’s degree preferred, with a minimum of one to two (1-2) years of work experience in an association and/or customer-service environment, or an equivalent combination of relevant experience and education.
Experience with their database software/web applications is required.
Skills and Abilities:
A demonstrated interest in advancing education in the not-for-profit sector.
A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
An understanding and interest in engaging with a broad range of cultures and countries.
Must exhibit superior customer service skills and the ability to interact effectively with a variety of customers.
Excellent written and verbal communication, interpersonal and problem-solving skills necessary.
Interest in event management and engaging with conference attendees.
Proficiency in Microsoft Office suite and database programs required. Personify experience preferred.
Ability to work independently and in a team to accomplish goals and meet deadlines.
About Council for Advancement & Support of Education
CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to be the home for communities of advancement professionals and to inspire, challenge and equip them to act effectively and with integrity to champion the success of their institutions. CASE defines the competencies and standards for the profession of advancement, leading and championing their dissemination and application with over 97,000 advancement professionals at 3,100 member institutions in 80 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include alumni relations, development services, digital, communications, fundraising, government relations, marketing, and web. These professionals are at all stages of their career and may be working in universities, schools, colleges, cultural entities or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its r...egional offices in London, Singapore, and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers, and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.