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Durham, NC

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Operations Manager (Customer Service)
The Operations Manager oversees order and transaction processing in the Customer Service department including orders and payments for journals, books, and online content. Responsibilities include the management of activities related to accounts receivable, reporting, and information coordinated with APA accounting. This position also serves as a backup to the Call Center Manager.   ESSENTIAL DUTIES AND RESPONSIBILITIES Manage Data and Batch Processing Oversees the data entry, EDI, and batch processing of the department to ensure that orders and payments are processed within a 48 -hour period and posted for month-end closing. Manages and coordinates checks, lockboxes, and credit card reports that are required by


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