Career Center

BASIC FUNCTION:

The education and training coordinator supports the department’s needs and responsibilities related to delivering high quality professional development to the association’s members by improving existing programming and shaping new programming to address industry trends.

Digital Support (50%)

CMS and LMS Support

• Under guidance from teammates, configure, launch, and maintain learning products in the learning management system (LMS).
• Ensure customer management system (CMS) records and LMS active userbase are in alignment.
• Provide technical support to the active userbase in the LMS.

Webinar Production

• Configure and launch webinars using department Zoom account.
• Serve as producer and live support during webinars and live instruction.
• Draft and send day-of communications related to webinars and live instruction.

Website Upkeep

• Collaborate with Web Content Admin to ensure Education & Training webpages are timely, accurate, and complete.
• Collaborate with Director of Information Systems to launch registration of learning products.

Business Analytics (20%)

Learning Evaluation

• Design and deploy surveys soliciting feedback on all Education & Training products.
• Share survey results with NACAC stakeholders to continually improve programming.

Business Performance

• Report out on trends and product performance using the CMS.

Administrative Support (20%)

Customer Service

• Manage department inbox and phoneline.
• In collaboration with Membership Experience Team, ensure that customers are supported before and after purchase of Education & Training products.

Product Logistics

• Manage Amazon fulfillment of Education & Training’s textbook Fundamentals of College Admission Counseling
• Monitor warehouse and shipping invoices for textbook sales via NACAC storefront

Other duties as assigned (10%)

Education

• Associate’s degree.

Knowledge, Skills and Abilities

• Professional written, oral, and interpersonal communication skills.
• Ability to coordinate many projects and work on multiple tasks simultaneously.
• Strong organizational skills and the ability to pay close attention to detail.
• Ability to take ownership of work and meet deadlines while working independently.
• Ability to relate to and work cooperatively with staff, members, program attendees, external content experts, and vendors while exhibiting a high-level of customer service.
• Demonstrated excellence in critical thinking, problem solving competencies, and event management.
• Team oriented approach, with appreciation for creative and entrepreneurial efforts.
• Familiarity and comfort using database software.
• A bias towards action and sense of humor.
• Ability to resolve complex problems, which require the evaluation of alternative methods or solutions.
• Ability to build consensus with people and departments throughout the association.