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About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients.  The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary:  This position is responsible for many core operational functions for clinical standards and data quality program initiatives, including internal and external communication, project coordination, and a large volume of non-clinical customer support. As a major duty, this position coordinates operational aspects of the National Trauma Data Standard (NTDS) Data Dictionary development process with staff, work groups, and external organizations. Additional responsibilities include administering the NTDS Revision Site, managing documentation related to all internal data quality processes, coordinating external industry-wide documentation initiatives, and providing generalized customer support for broader data and report operations activities.

This exempt position will report to the Senior Program Manager, Data Quality in the Division of Research and Optimal Patient Care.  It is based in our Chicago office and is a hybrid role: 2 days per week in the office/3 days per week remote, planning to move to 3 days per week in the office/2 days per week remote after Labor Day, 2022.

Primary Responsibilities:  

• Provide operational support for the NTDS process, including administration of the NTDS pilot, management of associated documentation, work group and customer support, coordination of participant communications, and general project management. Administer the NTDS revision site, and other web content related to the NTDS and related activities.
  
  
• Assist with TQIP customer service inquiries and provide generalized support. Provide overall administrative support for the Data and Report Operations teams.
  
  
• Lead the operational coordination of the standardized data quality process, including basic project coordination and documentation. Provide generalized customer support and manage communications across all stakeholders, including leadership and staff.
  
  
• Coordinate data quality training including communications with hospitals, scheduling, and follow-up.
  
  
• Contribute enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with the ACS values. Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities. Pursue and welcome opportunities for evolution of responsibilities and growth in position. Create and maintain written organizational processes and procedures in support of all projects and activities handled in this program area.
  
  
• Other duties as assigned.

Required Education and/or Experience:

• Bachelor’s degree from an accredited college or university is required.
  
  
• Minimum of two years of professional administrative office experience is desired.
  
  
• Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization.
  
  
• Capable of providing excellent customer service.
  
  
• Attention to detail and organizational skills.
  
  
• Must be able to multi-task.
  
  
• Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint); InDesign experience (or willingness to learn) a plus.
  
  
• Display high level of energy and thrive in a fast-paced environment.
  
  
• Self-motivated and able to work independently and as a member of a team.
  
  
• Ability to plan and prioritize workload and meet deadlines.
  
  
• Ability to establish strong working relationships with all division teams and management.

Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Performs work in a normal office environment with long hours in front of the computer.

Other Necessary Requirements:  Minimal travel (once or twice a year) for activities such as out of town meetings may be required.

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.