Event Services Manager (ESM) will oversee all aspects of event functions from set up to break down and be the onsite point of contact for the client. The ESM must have previous event service experience and possess outstanding leadership with excellent customer service skills especially when under pressure from potential problems. The ESM is responsible for maintaining high standards of guest service, safety, and cleanliness. The ESM is to ensure that each client has a positive experience from start to finish and that all expectations are exceeded and be able to resolve any issues that may arise while protecting the building and security of the venue property.
Prior experience in facility operations of conventions or trade shows, or event service-related operations.
Audio Visual (A/V) experience is expected and/or willingness to learn about available event technologies.
Prior guest service training is a must.
Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
About Cape Fear REALTORS
Located in Wilmington, North Carolina, Cape Fear REALTORS®, is a 501-c6 organization dedicated to the representation of more than 3,200 real estate professionals. Covering a wide region, the Association covers 5 counties in Southeastern North Carolina and the City of Wilmington. Our organization represents residential and commercial real estate and supporting sub-specialties including property management and appraisal. The Association operates three councils and is the owner-operator of the Cape Fear REALTORS® MLS and the Wilmington REALTORS® Foundation.