Destination DC (DDC), the official convention and tourism corporation for our nation's capital, is looking for a dynamic sales and account management professional who is passionate about Washington, DC and travel and tourism to join our organization's Partnerships & Alliances (P&A) team.
Partnerships & Alliances (P&A) is an exciting and entrepreneurial revenue-generating department within DDC. P&A generates approximately 12% of DDC overall revenue through membership (dues), sponsorship and special events. Engagement and retention of the 1,000 business members and acquisition of new members is critical. These businesses contribute to our city's vibrant economy and the positive image and identity of Washington, DC as a world-class destination for locals, visitors and convention attendees to enjoy.
Destination DC, a great place to work.
Join the team of outstanding professionals at DDC. We offer excellent benefits, a collaborative workplace culture and have fun promoting the city we love. DDC offers 10% 401-k employer match, 100% of commuter benefits, generous personal time off, top quality medical plans, partial cell phone reimbursement and more.
Employees shape our workplace values through participation in committees including DEI, Accessibility, Sustainability and Employee Action-which makes recommendations related to workplace amenities, culture and recognition.
The team is currently working a hybrid-schedule, 2 to 3 days a week from home.
The Membership Manager is responsible for developing and managing the delivery of campaigns, programs and systems to acquire and retain members, and the account management of existing members. One of five departmental membership professionals, this position is key to executing DDC's revenue earning strategy.
A successful Membership Manager will offer a combination of:
Strong training and project management skills.
Sales savvy to recruit and retain members.
Collaborative spirit to work effectively within the organization and ensure that benefits are delivered to members.
Creative ideas for engaging members online and at events.
Genuine interest in and knowledge about Washington, DC and area businesses.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop and manage the delivery of campaigns to recruit new members.
Implement systems to identify businesses with a high propensity to join DDC.
Ensure that the membership offering is clearly presented through DDC digital channels, programs and activities.
Research and acquire opportunities to promote membership and potential partnerships.
Prospect, cultivate, and establish new member relationships.
Attend and engage members and prospects at hospitality industry functions.
Answer incoming prospect calls, meet with prospective members to explain benefits, and respond to requests for information.
Complete daily/weekly log tracking new members, leads, and events.
Cold-call prospects from leads discovered through industry publications and internal and external referrals.
Aid in planning, implementing and attend all membership events and activities created to engage and add value for members.
Develop membership retention strategies and targets.
Manage the delivery of campaigns designed to retain existing members.
Manage the on-boarding of new members and delivery of member benefits across DDC departments, demonstrating the value of membership.
Offer excellent customer service to members and prospects, responding promptly to requests.
Review and recommend changes to membership fees, services and benefits.
Collaborate within P&A team to suggest partnership opportunities and respond to partnership need.
Partnerships & Alliances Team
Review membership trends, provide analysis and recommendations for growth and program changes.
Data: update member records and track communications in database (SimpleView).
Publications: edit and proof member listings for Washington, DC official publications including official visitors guides, event planning guide, and maps.
Attend weekly company-wide and departmental meetings.
General department duties as needed.
XPERIENCE, COMPETENCIES & EDUCATION
Eagerness to contribute to and learn from a team of dynamic, engaged professionals.
Demonstrated interest in the travel and tourism economy and enthusiasm for Washington, DC.
Great sense of humor, positive attitude.
Exceptional customer service and business etiquette.
Consistent, positive follow-up.
Superior organizational skills and attention to detail.
Strong written and oral communication skills.
Willingness to work evenings and weekends a few times a year.
Technical proficiency with Microsoft Office and customer relationship management (CRM) systems required. DDC uses the Simpleview database.
Interest in relevant business and trade publications to stay abreast of issues and source new prospects.
Minimum of two-three (2-3) years of progressive sales experience preferably in the travel, tourism or hospitality industry.
Bachelor's Degree (B.S./B.A.) from a four-year college or university.
The position requires interaction with members, partners and clients, the candidate must be fully vaccinated for COVID-19.
Destination DC, the lead destination marketing organization for the nation’s capital, is a private, non-profit membership organization of nearly 1,000 businesses committed to marketing the area as a premier global convention, tourism and special events destination with a special emphasis on the arts, cultural and historic communities.