Career Center

The Manager, Network Digital & Business Services, builds, maintains, evaluates and strengthens the portfolio of services INN offers to its more than 360 member nonprofit news organizations across North America. The manager will accelerate growth and startup success rates to further strengthen this innovative network. Reporting to INN’s Chief Network Officer, the manager will also collaborate with leaders of INN’s core programming areas, such as fiscal sponsorship, fundraising support, and leadership development to support their programming with collective offerings.

The manager will:

• Maintain and strengthen INN’s existing portfolio of shared services, with key focus areas including business operations, leadership/management, journalism/editorial and fundraising. This includes developing solid relationships with key external partners offering high-quality services of interest to INN members.
• Review portfolio and identify new opportunities where INN member needs could be served through a coordinated shared service or group purchasing offerings.
• Manage the digital presentation of INN’s shared services offerings and coordinate ongoing marketing and promotional efforts.
• Communicate regularly with members via surveys, focus groups and 1:1 meetings to better understand ongoing INN member needs; Design and execute methods to identify, develop, evaluate shared services.
• Handling member queries about accessing services and barriers they encounter.
• Negotiate agreements with service providers that help INN members access the best possible services at the lowest possible price.
• Develop a business plan that puts INN’s shared services portfolio on a path to break-even.
• Vet and evaluate new technology and service offerings before introducing them to the nonprofit news field through webinars, emails and other communications.
• Segment services for newsrooms at various points in typical business/growth lifecycles.
• Facilitate service offerings from well-established and national nonprofit news organizations to smaller/newer organizations. Facilitates agreements among members seeking to share operations or staff.
• Manage a partner sponsorship and training program that introduces cutting edge providers to the nonprofit news field through webinars, training opportunities and event sponsorship.

The ideal candidate for this position is someone experienced with the operations of small and medium-sized nonprofits, and comfortable with how collective action and collaboration can enable them to reach their greatest potential. Extra points for candidates familiar with the nonprofit news field specifically.

Qualifications:

• Experience working in operations, strategy, or partnership development for a nonprofit organization
• Experience working in a national context.
• Experience developing and executing business plans and operations to achieve strategic goals
• Commitment to the vital role journalism plays in maintaining an informed public and engaged citizenry.
• Familiarity with understanding and negotiating contracts and other agreements.
• Strong interpersonal and written communications skills, to rally and organize groups of colleagues.
• Ability to organize your own work and help others do the same, and a service orientation to helping others achieve their goals.
• A commitment to considering and advancing diversity, equality and inclusion in your work.
• A bachelor’s degree in a relevant field (nonprofit management, business) would be considered favorably, but is not required.
• INN recognizes that a great candidate may not meet all of these requirements or be prepared for every aspect of the role. Please use your cover letter to tell us how your own strengths and experiences would make you successful in this role.