Are you looking for an exciting opportunity that helps make a difference in people’s lives? Consider joining the leading national organization serving all those affected by brain injury, the Brain Injury Association of America (BIAA).
Join BIAA as its Certification Programs Manager and you’ll help us make a difference as a key member of our team.
The Brain Injury Association of America’s (BIAA) Certification Programs Manager is responsible for managing BIAA’s certification and certificate training and examination programs and products to meet and/or exceed strategic plan and operating budget goals for program and revenue growth. Provides day-to-day operational oversight and direction to effectively and efficiently achieve BIAA’s goals and enhance BIAA’s overall program capacity and performance.
Supervises: One or more Program Specialists, occasional temporary personnel and/or student interns.
Ensure high level program quality by monitoring candidate application, renewals, disciplinary action, eligibility verification, examination registration and proctoring, training, and appropriate and timely communications to candidates.
Identify and propose program and process improvements and investments to ensure timely and efficient program delivery.
Implement and/or oversee audit procedures for application, employment verifications, renewals and reinstatements in accordance with policies.
Review automated proctoring reports, identify and verify irregularities, review with supervisor and communicates findings to candidates.
Work closely with BIAA sales, marketing and communications staff and volunteers to promote and market training, certification and certificate programs and products.
Oversee and monitor the accuracy and completeness of all certification and certificate-related information on BIAA’s website; ensures that BIAA’s and its Academy of Certified Brain Injury Specialists (ACBIS) certification online employment verification data is updated at least weekly.
Process applications, renewals, reinstatements, assist customers in resolving problems and questions, and other routine certification/certificate management activities when needed to meet BIAA turnaround standards and to cover for staff time off.
Recruit and train subject matter experts to serve as program product writers/reviewers and exam item writers.
Troubleshoot the application and testing system access problems; promptly escalate advanced issues to software support providers, keeping supervisor, other BIAA staff, and customers informed as needed.
Serve as primary point of contact to the application and testing system software provider and other certification and/or certificate related vendors, works with BIAA staff and vendors to implement modifications, resolve performance, data, and other issues.
Create and cross-train direct reports to set-up applications, examinations and related materials in digital systems to ensure easy-to-use and efficient user workflow.
Management & Administration
Recruit, hire, supervise and conduct performance appraisals of direct reports; manage workloads among direct reports to ensure an excellent customer experience.
Establish, document, and maintain written standard operating procedures to promote organizational efficiency, responsiveness, and continuity.
Serve as staff liaison to assigned work groups, committees, and/or task forces. Assist volunteer chairs in preparation and dissemination of meeting agendas, materials, notes, and formal minutes. Coordinate BIAA staff participation with assigned workgroups as needed to achieve program goals.
Coordinate program budget development and management; monitor/modify program operations within approved budget.
Night and weekend hours may occasionally be required; overnight travel 2-6 time annually is expected.
Special projects and other duties as assigned.
Bachelor’s degree or higher or five years’ experience in certification/certificate program and related product development and management.
Ability to interact effectively and employ sensitivity, tact and diplomacy with staff, stakeholders, and volunteers. Demonstrated skill with volunteer management and coordination.
Ability to plan, organize, implement and evaluate new programs and products and to improvements to existing ones.
Ability to prioritize, organize, and manage multiple tasks while meeting deadlines.
Ability to select, supervise, manage and evaluate personnel and to lead a successful team.
Ability to work independently while also working collaboratively with a team to develop and carry out projects and duties.
Strong and effective interpersonal skills, analytical and problem-solving abilities, and oral and written communication skills.
Ability to manage and secure sensitive, confidential information.
High attention to detail and accuracy.
Proficient in the use of Microsoft Office software, especially Excel; SQL database; and digital certification/certificate management suites.
The Brain Injury Association of America (BIAA) is the voice of brain injury. We are dedicated to increasing access to quality health care and raising awareness and understanding of brain injury through advocacy, education and research. With a nationwide network of chartered state affiliates and hundreds of local chapters and support groups, we provide help, hope and healing for individuals who live with brain injury, their families and the professionals who serve them.