Intellor Group provides customers conferencing without compromise – by way of both platform as a service solutions and professional services.
If you’ve managed your association’s use of web conferencing for meetings, conferences or training and want to take the next step in a career focused on high profile companies using web conferencing for communications, keep reading.
We are looking for a dynamic leader to be our director of event services and lead the teams responsible for the delivery of our hosted and managed events offered to our customers. You will lead your managers and build staff focused on delivering an outstanding customer experience.
We are looking for a strong leader with the ability to understand balance our customers’ and our business objectives, to communicate effectively across, up and down the organization and to be an evangelist for the solutions we offer, the ways in which we deliver them and how we meet, exceed and anticipate our customers’ needs.
Strategy: Oversee the development and implementation of a departmental strategy aligned with Intellor’s business strategy
Standards: Set high standards of performance for self and others; assume responsibility for work objectives; initiate, focus, and monitor the efforts of self and others toward the accomplishment of goals; take proactive steps beyond what is required
Results: Monitor execution of strategies, managers’ implementation of tactics and department’s adherence to standards that result in delivery of solutions and services that exceed the needs and expectations of our customers
Relationships: Cultivate connections with key internal stakeholders across all departments including executive leadership team
Communication: Maintain a deep understanding of the customer context in order to effectively build a business case for new standards, technologies and solutions that will drive customer loyalty, retention and growth
Critical Thinking: Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions and develop alternatives and solutions; choose and implement a course of action that balances business and customer interests
Managing Change: Initiate the change process and energize it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serve as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges
Other duties as assigned by the Vice President of Operations
Bachelor’s degree and/or a combination of equivalent and relevant work experience required
5+ years of managing people leadership required
Extensive experience in Customer/Client focused roles required
Experience in marketing, account management or corporate communications preferred
Strong persuasion, facilitation and influencing skills
Excellent oral and written communication skills
Drive and desire to learn and grow both technical and functional skill sets
Ability to juggle and prioritize multiple tasks within a collaborative team environment
Demonstrates flexibility and willingness to do what it takes to get the job done
Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
As a communication and collaboration medium, conferencing can be uniquely powerful and indispensable. With ever-changing technology in a multi-point, multi-platform, BYOD world, conferencing can be challenging. Add in the variables of people, logistics and content and it’s no wonder that, rather than scheduling a conference that will drive results an organizer may settle for a conference that won’t drive him crazy. That’s why Intellor is dedicated to helping businesses, government agencies and NPOs to achieve conferencing without compromises.
Intellor’s unique combination of production talent and technology can help your organization maximize the advantages of audio, video and web conferencing.
In short, we deliver everything that’s essential to conferencing success – before, during and after your event. Our services not only reduce complexity, cost and commitment for our clients but also enable them to achieve much more from conferencing.
Our portfolio of industry-leading audio, video and web conferencing technologies enables us to best-match your conference requirements. Our production teams are passionate about the power of conferencing and obsessive about managing the ...details that deliver success. All day, every day (almost) they help all types of organizations to focus on what they want from their webinars instead of worrying about how to do it.
When you need a smarter way to do conferencing, talk to Intellor.