This individual serves as the first point of contact and primary staff lead for customer service to Academy members. This individual also serves as the primary point of contact for general inquiries, Academy membership, and a foundation.
In a cross-functional role, this individual supports the membership, education, and meetings departments.
This individual aids in recruiting and retention plans for the Academy and assists with all Academy and foundation deliverables.
Maintains and updates the membership database, generating reports as needed to reflect member retention and recruitment goals.
Facilitates member retention by providing the highest level of member service.
Assists in the retention and recruitment efforts to ensure membership goals are met.
Catalogs all member contact.
Coordinates the delivery of member benefits to include publication fulfillment.
Participate in the monthly Membership Advocacy Council calls.
MEETINGS & EVENTS
Supports the Director of Meetings in the delivery of the Academy Annual Meeting.
Coordinates and promotes foundation events to include liaising with the foundation board, securing venues, personnel, hotels, transportation, registration, and fundraising.
Coordinates all virtual and in-person events to include seminars and leadership meetings.
Maintain the inventory of the Academy’s bookstore.
Liaise with the Publications Committee to help coordinate book reviews and maintain a tracking log.
Serves as the primary point of contact by answering phones and maintaining the Academy’s general website inquiries.
Assist the Director of Finance as needed to process credit card payments.
About American Academy of Orthotists & Prosthetists
The American Academy of Orthotists and Prosthetists is dedicated to promoting professionalism and advancing the standards of patient care through education, literature, research, advocacy, and collaboration.