EPIP is seeking a Director of Membership and Communications who is curious, tactical, and welcomes the challenge of building, implementing, and telling the story of an active and dedicated membership organization. This leader is responsible for developing a membership and communications strategy that will strengthen membership recruitment, engagement, and retention while keeping members and the public informed and engaged in EPIP's work.
As strategist, communications architect, and executor, this person will play a critical role in taking EPIP's membership engagement and communications to the next level. This position will require occasional travel (approximately 10-15%); however, employee travel is currently halted due to COVID-19 safety precautions until further notice. If you are passionate about philanthropy and energized by the prospect of shaping the subsequently growing membership and communications team at EPIP, we invite you to apply!
Key Roles and Responsibilities
The Director of Membership and Communications will oversee strategies that enhance EPIP's membership, communications, and external brand. The focus of this role anchors around three primary areas: membership engagement, strategic communications, and data management and reporting. In this scope, the Director will strategize with stakeholders to lead data-driven discussions to elevate member value, enhance awareness of EPIP's brand, and advance the mission. The ideal candidate is passionate about creating and executing magnetic membership strategies, onboarding new members, and influencing sustainability through values-driven marketing.
Develops and implements a member engagement strategy to include new member orientation, benefits of membership, and alumni engagement
Works closely with the Director of Advancement and the Executive Director to implement and execute the Institutional Membership Program
Gather, analyze, and apply information about EPIP members to leverage new opportunities, expand programs, and improve member services and resources
In partnership with the Chapter Liaison, uses insights on member and chapter data to make recommendations for new EPIP Chapters, as needed
In collaboration with the Finance and Operations Manager, manages dues generation, event registration, and member invoicing
Develops and leads the implementation of a communication and branding strategy for EPIP and its chapters events, fundraising campaigns, and other special initiatives
Reviews and updates membership marketing collateral and activities, leading related initiatives as needed
Provides virtual communications planning and implementation support at major EPIP events (e.g., conferences), as needed (NOTE: EPIP is not hosting in-person programming through the end of 2021, with plans to reassess plans for 2022 later this year. )
Serves as the primary point of contact for external inquiries from media outlets and other marketing-related entities
Supervises consultants, as needed
Reporting and Analytics
Serves as the lead administrator for NationBuilder and Salesforce, EPIP's donor and customer relationship management systems, and revises and establishes training use protocols as needed
Conducts market research to track and prioritize potential members; uses best practices to develop and execute innovative strategies to meet annual membership goals and understand phases of membership interaction (renew, leave, engage, disengage, etc.)
Talent Development & Organization Culture
Supports the creation of a supportive, collaborative, productive, and healthy work environment by modeling non-violent, harm-reducing management styles
Serves on EPIP's leadership team to help guide the organization's strategic direction
Supports the organization's commitment to justice, racial equity, and inclusion
Develops, coaches, and supervises support team members providing timely, constructive feedback and encouraging their participation in professional development opportunities
Supervises contractors and consultants, as needed
About the Ideal Individual
A Persuasive Communicator. You understand and can communicate an organization's story in a resonant and inspiring way. You capture and convey notable moments into words that produce vivid images and impact. Leveraging solid and oral written communication skills, you can craft high-quality presentations and engaging media that explain complex concepts and create a call to action that is clear and relatable.
A Relationship Builder. You love meeting new people and establishing relationships. With every interaction, you learn what motivates people, challenges them, and strive to connect them to resources that support their continued development and success.
A Network Connector. You understand the power and potential of an engaged and well-connected membership base. You recognize alumni as potential champions and supporters of an organization's mission and an opportunity to foster near-peer connections with current members.
An Insightful Thinker. You believe that we are living in a world of abundant resources and that the right team of partners can make incredible things happen. You consider all perspectives, including and uplifting those that are missing, and strive to incorporate data in a way that creates connections, advances equity, and offers new insight.
An Adaptable Problem-Solver and Systems Thinker. You identify solutions to obstacles with a positive attitude. You embrace creativity, experimentation, and innovation, especially regarding technology and implementing internal data tracking tools.
Desired Qualifications and Experience
At least 8-10 years of relevant experience in membership engagement, marketing, or communications
Commitment to EPIP's values, particularly social justice, equity, diversity, and inclusion, and an ability to engage and support diverse professionals of all backgrounds
Ability to manage multiple high-stake initiatives using practical project management skills
Knowledge of social media platforms, surveys and data collection techniques, membership databases, and website management
Ability to work in a fast-paced office environment with short deadlines, demonstrating a flexible approach
A strong eye for detail and a knack for data management, coupled with familiarity with Google Products (Drive, Docs, etc.), Zoom, Salesforce, and NationBuilder
Exceptional written, interpersonal and communication skills with a commitment to a high level of customer service
Compensation and Benefits
This position reports to the Executive Director and is a permanent, remote, exempt position that will be compensated in the $115,000 - $125,000 range. EPIP employees receive access to a variety of benefits, from comprehensive healthcare to a robust 403(b) Retirement Plan, and more, designed to support the health and well-being of our staff (e.g, home office, internet, and professional development stipends).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to move around a space when hosting or attending EPIP events and travel via ground or air transportation several times a year. Due to COVID-19, all travel and in-person events have been postponed until further notice.
Equal Employment Opportunity
We strongly encourage women, people of color, bilingual and multicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities to apply. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.
Reasonable accommodations will be made so that qualified disabled applicants may participate in the application process. If you seek an accommodation, please advise in writing at the time you apply.
Emerging Practitioners in Philanthropy (EPIP) is a project of the Tides Center. The Tides Center is an equal opportunity employer.
About Emerging Practitioners in Philanthropy (EPIP)
Emerging Practitioners in Philanthropy (EPIP), a fiscally-sponsored project of Tides, is a growing community of foundation professionals and other changemakers working to advance equity within and through philanthropy. EPIP's mission is to empower emerging leaders and elevate philanthropic practice to build a more just, equitable, and sustainable world. EPIP has established itself as a leading network for diverse early-and mid-career philanthropic professionals, particularly those who identify as people of color, women, and/or LGBTQ. EPIP's 14 member-led chapters span the country and provide peer-to-peer programs, networking opportunities, and support while serving as platforms for member leadership. National programs like the biannual conference and Philanthropology, coupled with local programming led by EPIP Chapters, connect members to additional support, knowledge, and opportunities.
EPIP envisions a world where people of all identities can live full and prosperous lives, supported by a diverse, equitable, inclusive, and effective philanthropic sector. As an anti-racist and inclusive organization, EPIP is committed to empowering staff to apply an equity lens to their work... and champion social justice. EPIP is currently at a critical transition point of internal and external practice, process, and growth. This is an exciting time to influence culture and infrastructure while championing inclusion and equity within the philanthropic sector! To learn more about EPIP, visit https://www.epip.org.