Our organization is seeking an enthusiastic, professional, self-starter with strong customer service, engagement and organizational skills to work on daily activities related to 2 Associations and a charitable foundation with Chief Executive Officer. While below is intended to be an accurate reflection of the job requirements (and working conditions), management reserves the right to modify, add, or remove duties or to assign other duties as necessary.
The Member Services Coordinator is a vital member of the team and is responsible for assuring superior customer service to all Association members and successful operations of the front office. This position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential fashion. Successful candidate will act as the central point of contact for all Association members, and therefore, will play a primary role in promoting a professional image and valued reputation.
Interested candidates must submit a cover letter, resume and salary requirements to Chief Executive Officer Suzanne Silva, CAE, RCE at email@example.com
Greets visitors, identifies need, and if applicable, directs to appropriate personnel. Answers phone, emails, chats to assist individuals with questions, aids in problem solving, addresses concerns promptly and effectively. Perform member outreach calls (or emails) and other outbound calls (or emails) when necessary and/or requested. Collects and distributes incoming correspondence. General administrative duties to support all departments. Other duties as assigned and/or required.
Works cooperatively with Membership Director, including recruitment and/or renewal activities for 2 Associations. Assists with the processing of new members and firms and changes to those records for 2 Associations. Coordinates attendance of new member orientation and ensures proper dissemination of materials. Prepares and distributes membership correspondence. Maintains education records, including mandatory classes for new members (requires data entry).
Organizes registration system for classes and events; maintains registration lists. Assists in preparing materials for classes or events. Assists in setting up for classes or events. Monitors continuing education classes conducted via Zoom and distributes certificates of completion. Assists with development and distribution of print and digital newsletters, class or event notices and texts. Assists with updates to websites, social media channels, online calendars. Technical Proficient with Windows & Microsoft Business Applications Association Management Systems/databases Email marketing (Constant Contact, MailChimp) Texting programs (EzTexting) Adobe Acrobat, PhotoShop & Adobe Creative Suite Canva Zoom WordPress Google Video Overall - comfortable with technology and willingness to learn. Set up and operate audio/visual as needed.
Bachelor’s Degree, preferably in Communications. Prior experience in an Association, non-profit, membership or marketing organization would be ideal. Experience working with diverse groups. Solid communication and active listening skills with ability to practice patience and empathy. Ability to multi-task, prioritize, manage time effectively and to meet deadlines. Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to successfully problem solve to naturally project a positive, energetic, and professional image. Excellent attention to detail, proofreading and organizational skills. Ability to adapt, adjust priorities quickly as circumstances dictate and perform with frequent distractions. Ability to interact appropriately with colleagues for different purposes in different contexts. Willingness to continuously build knowledge and skills. Ability to maintain the confidentiality of member and association data. Ability to retain information gathered through the training process. Must become knowledgeable regarding membership options, requirements, and fee structures. Follows organizational policies, procedures and Bylaws.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to walk, stand and sit for long periods of time, while maintaining alertness, for several hours at a time. Ability to lift and carry supplies up to 25 pounds. Ability to speak concisely and effectively communicate. Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency. While performing the duties of this job, the noise level in the work environment is usually moderate. Ability to work several evening events and classes per year.
OTHER: Those with a real estate or appraisal license must inactivate their license prior to employment.
Candidate to work at our office(s). Benefits included.
About Greater Providence Board of REALTORS
Established in 1907, the Greater Providence Board of REALTORS® is a professional membership organization serving 2,000 real estate and appraisal licensees throughout Rhode Island. We also manage the Northern Rhode Island Board of REALTORS with 665 members and a charitable foundation. We are an equal opportunity employer.
Our mission is to:
- unite those engaged in the real estate profession through the Local, State and National REALTOR® Associations
- promote and maintain high standards of conduct in the real estate profession as expressed in the Code of Ethics of the NATIONAL ASSOCIATION OF REALTORS®
- provide a unified medium for real estate owners and those engaged in the real estate profession whereby their interests may be safeguarded and advanced.
- promote the REALTOR® brand and help our REALTOR® members thrive in their career.