Assistant Vice President, Member Relations and Volunteer Engagement
Summary: The Program Specialist, Volunteer Engagement works collaboratively with colleagues and across the Council to carry out shared goals and objectives.
As a member of the Council Relations team, the Program Specialist is responsible for providing outstanding service to NCARB volunteers, Member Board Members, and Member Board Executives. The position is primarily responsible for planning and executing the volunteer engagement efforts on the Council Relations team. The Program Specialist conducts regular outreach to staff liaisons across the Council to offer support and serve as the subject matter expert for volunteer engagement including the recruitment, management, and recognition programs. In addition, the Program Specialist will serve as a supporting role for the Credentials Committee, attending meetings and providing support to the Assistant Vice President, Member Relations and Volunteer Engagement.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Consult with and keep supervisor informed on the status of all projects.
Build coalitions internally and externally (with peers, team members, Member Boards, volunteers, collateral and associated organizations, etc.) to share best practices and achieve common goals.
Facilitate cooperation and teamwork throughout the organization. Communicate and operate in an open manner so that information and actions are clear and visible.
Embrace ownership and take responsibility for the outcomes. Follow through on commitments. Be open to feedback and flexible to changing needs, priorities, and resources.
Participate in outreach events as needed.
Treat internal and external colleagues in a fair and equitable manner.
Reinforce the volunteer perspective across the Council.
Consistently exercise sound judgment; and, professional, expert, courteous, respectful, and responsive service to internal and external stakeholders.
Core Responsibilities – Department Specific
Contribute to the development of the annual work plan for the development, delivery, maintenance, and administration of programs and services in Council Relations.
Regularly assess the efficiencies of volunteer engagement activities and update Standard Operating Procedures (SOPs) to ensure best practices.
Implement policy and procedural changes as directed.
Develop and implement Volunteer Engagement outreach plan in support of keeping volunteers and staff liaisons engaged.
Develop relationships with volunteers and maintain regular contact.
Prepare reports and keep Council colleagues abreast of volunteer activities.
Assist with development and delivery of volunteer training.
Support lead staff liaison in their role to facilitate the work of the Credentials committee including but not limited to:
Collaborate with Executive office on Board meeting schedules and outcomes and communication materials as needed.
Collaborate with Communications on release schedules, content, and messaging for communication materials as needed.
Participate in Credential Committee events, typically regular scheduled calls and an annual meeting of the committee.
Compile background documentation on election and governance matters and supporting materials and information for the committee in a timely manner.
Provide in-depth knowledge and information for committee meetings and events.
Assist with documenting committee decisions and maintaining historical records of their work.
Assist with facilitating in-person and/or virtual committee meetings as needed.
Follow up on committee assignments and action items as needed.
Council Relations and Program Coordination
Develop and maintain a thorough understanding of the Council’s programs, rules, requirements, technologies and Council Relations priorities.
Coordinate the development, maintain, and update communication pieces, program content and information as needed.
Research and resolve volunteer issues including but not limited to:
Be point of contact on Council Relations team for all staff liaisons.
Prepare written correspondence to volunteer needs and inquiries.
Research and make recommendations on issues related to Justice, Diversity, Equity, and Inclusion.
Work closely with the Manager, Council Relations to support member board and external engagement efforts.
Participate in requests for feedback and organized forums for process improvement.
Provide event support for Member Board and volunteer events.
Monitor, research, and make recommendations on best practices for volunteer engagement programs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s Degree; or, combination of substantial related experience, training, and education may substitute.
3 or more years of relevant experience in a volunteer association or similar work setting that includes a demonstrated volunteer service mindset, attention to detail, excellent interpersonal skills, and strong written and verbal communication.
Demonstrated proficiency using technology and a wide variety of software applications.
Experience with justice, diversity, equity and inclusion strategy a plus.
Some minimal travel including weekends may occasionally be required.
Additional Salary Information: Starting at $66,300 per year
NCARB is a nonprofit organization and global leader in architectural regulation. Located in Washington, D.C., our mission is to protect the public health, safety, and welfare by leading the regulation of the practice of architecture through the development and application of standards for licensure and credentialing of architects.
Our members are the architectural licensing boards of the 50 states, the District of Columbia, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. While each jurisdiction is responsible for regulating the practice of architecture within its borders, NCARB develops and administers national programs for licensure candidates and architects.