The Gerontological Society of America (GSA) is seeking a membership coordinator to support and implement membership recruitment, retention and engagement plans. Individual will provide exceptional customer service to current and potential members and support the development and growth of membership programs and services. This customer service position has direct communication with members and will maintain the integrity of the member database and activity reporting.
In addition, you will support the daily operations of the Membership function. Fulfill membership database administration tasks, including maintaining database integrity to include updating/adding/deleting duplicate records, dues invoicing and renewals, report and list generation, lapsed member outreach, member mailings, e-mail distribution, address verification, website updates, and customer service.
Support the membership team through a variety of collaborative relationships with volunteer members and staff. Track engagement levels throughout the year and support projects developed within these groups.
You are expected to conduct the highest member service standards possible in responding to inquiries, requests, and comments from members and prospective members. Follow all policies, processes and procedures to ensure a high degree of customer service and organization practices. Participate and support activities that focus on creating an internal atmosphere of customer service and ensure membership is everyone's business within the Society. Individual is part of a team to answer members services phone and emails.
GSA is seeking an individual with 3-5 years of non-profit and professional membership organization experience. Highly detail-oriented and enjoy working with data. Strong project management skills. Results focused. Member focused. Excellent writing, speaking, and interpersonal skills. Ability to collaborate effectively across organizational lines. Must possess an intermediate working knowledge of Microsoft Office products including Word, Excel, and PowerPoint, and have an interest in learning new technology, including member database and online networking community.
Knowledge of Association Management Information Systems (preferably Clear Vantage).
The Gerontological Society of America (GSA) — the nation’s largest interdisciplinary organization devoted to the field of aging — joins in solidarity with the movement to condemn the entrenched racism undermining American society and promote equal rights for all. GSA is an employer that pledges to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.
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About Gerontological Society of America
Societies around the world are experiencing a permanent and transformational shift in the ages of their population. By 2035, adults ages 65 and older will outnumber the population under the age of 18 for the first time in American history. Older Americans — growing in numbers and diversity — will be key to the nation’s future economic health, and the public and private sectors must adapt to these demographic realities. The top membership society devoted to research, education, and practice in the field of aging is The Gerontological Society of America. As the world’s largest interdisciplinary organization in aging, our vision of “a society that honors older people” is forward-thinking and is aimed at driving innovative advances in the aging process. GSA has three key areas of focus: (1) to promote the conduct of multi- and interdisciplinary research in aging by expanding the quantity of gerontological research and by increasing its funding resources; (2) to disseminate gerontological research knowledge to researchers, practitioners, and decision and opinion makers; and (3) to promote, support, and advocate for aging education, and education and training in higher education.
Bas...ed in Washington, DC, GSA has 5,500 domestic and international members, an employee base of approximately 21 staff, and a budget of approximately $7M.