The Chief Membership and Engagement Officer is a key member of the executive leadership team and reports to the CEO. This senior leadership role is responsible for driving strategies aimed at enhancing member value, effective communication, engaging across the breadth of ACOG members, delivering a compelling member experience and increasing revenue.
The Chief Membership and Engagement Officer will monitor, track, interpret and evaluate competitive trends to determine relevancy for implementation at ACOG. This role works closely with the leadership team to create strategies across the organization that build value and ensure these strategies result in actionable plans.
§ Owns and manages various critical organizational functions including: Marketing, Communications, Membership, Districts and Sections, and meetings
§ Translate strategy into actionable goals for performance and growth helping to implement
organizational change that results in services to benefit our members and their patients
§ Develop a division annual operating plan that supports ACOG’s long- term operations strategy
§ Analyze internal operations against the annual operating plan and identify areas needed for improvement or process enhancement
§ Ensure our membership is at the forefront of our services to ensure continuous growth
§ Seek to leverage data for continuous improvement of ACOG processes
§ Contribute to business growth by identifying, prioritizing, and evaluating potential business/revenue opportunities through ACOG products to members and their patients
§ Ensure that all programs and services operate consistently, effectively, efficiently, and ethically within the mission and values
§ Identify opportunities to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges
§ Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems and process improvements
§ Provide strategic oversight over membership relations to ensure the strongest possible relationship with the members and fellows
§ Lead various departments that support our membership and contributes to business growth by identifying, prioritizing, and evaluating potential business opportunities
§ Provide guidance and oversight to the team that supports our 12 districts and 98 sections
§ Oversee marketing initiatives and member communications strategies are targeted to achieve membership goals and initiatives
§ Ensure our membership services center is providing top-notch customer service to our members
§ Create a diverse and inclusive culture
§ A minimum of 15 years of operations and people management experience, with a minimum of 10 years in senior leadership roles § Highly prefer 5 years of experience working for a non-profit, a membership association or in healthcare § Deep experience in strategic planning and execution, process improvement, program budgeting and fiscal management § Project planning and project management with proven ability to drive multiple and simultaneous projects to successful completion § Experience leading communications and marketing teams § Experience with contracting, negotiations, and change management procedures § Experience working with data and analytics and utilizing that information to reach tangible recommendations
§ Ability to critically review ideas and business plans from team members and fine tune them for presentation § Demonstrated track record of hiring, managing and mentoring staff members. This involves holding people accountable, resolving conflicts, active participation in annual performance evaluations and providing professional development opportunities § An excellent communicator—oral, written, and listening skills—and a bridge builder who can develop relationships and build trust and credibility with a diverse set of stakeholders § Collaborative, innovative, and strategic leader, with a roll-up-your-sleeves approach § Ability to travel as needed.
About American College Of Obstetricians And Gynecologists
With roots dating back to 1951, the American College of Obstetricians and Gynecologists is the premier professional membership organization for obstetrician–gynecologists. The College’s activities include producing practice guidelines for health care professionals, developing curriculum and educational programs, providing practice management and career support, facilitating programs and initiatives aimed at improving women’s health and health care, and advocating on behalf of members and patients.
With more than 60,000 members spanning the entire career lifecycle, ACOG is composed of 12 Districts. These Districts are made up of 98 Sections. ACOG's Districts and Sections represent various regions, countries, territories, and states in North and South America.
ACOG members, or Fellows, are board certified obstetrician–gynecologists whose professional activities are devoted to the practice of obstetrics and/or gynecology, who possess unrestricted licenses to practice medicine, and who have attained high ethical and professional standing. In addition, membership in ACOG is open to non-ob/gyn physicians and allied health professionals that perform valuable service in the area in the women’s health.