Reporting to the Senior Director of Education and Professional Development, the Education Specialist is a key member of the NHPCO's Education team providing expertise and support for multiple aspects of conferences, on-line learning, LMS administration, continuing education, webinars, website, registration and signature education programs.  This role also support and works closely with the Professional Education Committee and other education sub-committees.  

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Keeps up to date with all professional development offerings and provides information, answers questions and updates database records for all internal and external customers.
• Coordinates the work of NHPCO’s Professional Education Committee and subcommittees, including scheduling meetings and taking minutes, and acts as communication liaison between members to ensure efficient and accurate workflow.
• Prepares evaluation summaries for all educational programs/activities.   
• Reviews, updates, and ensures the completeness and accuracy of all information posted on NHPCO’s webpages related to professional development/education.
• Serves as LMS administer assisting LMS vendor and participants and validating content.
• Partners with the Director, Education to coordinate the bi-annual Needs Assessment. 
• Serves as LMS Administrator to ensure proper site functionality and primary support for faculty and students; troubleshoots and problem solves all technical aspects of the LMS, ensuring issues are identified and solved in a timely manner.
• Collaborates with LMS vendor on updates and ongoing site maintenance.
• Reports on course completion to ensure participations receive timely CE records.
• Works with Solutions team and Web staff to set up or sunset courses.
• Works with Education Director to update and support educational content and course calendar related activities including developing timelines, compiling course evaluations, and identifying trends or needs.
• Develop timelines that reflects plans for course development/launching and meets agreed upon deadlines, appraising supervisor of any barriers to meeting deadlines.
• Ensures E-OL course evaluations are compiled and distributed, identifying trends and needs for additional courses, revisions, etc. Creates course evaluation grid for comparison.
• Transitions content from conferences or webinars to the LMS.
• Coordinates the administrative and logistical aspects of NHPCO’s Webinar series including scheduling, reviewing/editing website information, managing logistics during webinar, creating zoom polls, preparing handouts, sending participant information, processing evaluations and CE/CME certificates and working with faculty.
• Supports the credit process for all education activities and assists with preparation of materials for accreditation reviews.
• Provides administrative support for reaccreditation efforts including preparing reports for CE/CME credits, resolving discrepancies, publishing, coordinating, and issuing certificates in the LMS, collecting faculty disclosures, and sharing information with faculty.
• Provides administrative support for on-site conferences including planning for on-line learning (session recordings, faculty interviews, etc.), managing space for education committee meetings, assisting with session facilitators, and providing materials to faculty in advance.
• Assists with educational content updates via the mobile app.
• Collaborates with education, meetings, and registration staff on the development of conference timeline.
• Serves as secondary staff resource for the online abstract management system.
• Coordinates conference preparation including assisting with copying, packing, organizing materials and related duties.
• Coordinates reporting of all evaluation information related to conferences, including evaluation results to faculty, updating “trending” reports and related documents.  
• Supports all aspects of NHPCO’s Signature Programs.
• Provides excellent customer service to internal and external clients via written or verbal communication.
• Maintains administrative procedures document that details the various processes for education team.